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Solid State
Level 1 · Beginner · 3 min

Channel

The surface an agent talks through. Slack, iMessage, the web, your terminal.

A channel is where the conversation happens, not what runs it. The same agent can answer in Slack, over iMessage, or in a browser tab. One agent, many channels. The agent doesn't change. The doorway does. The best channel is the one your work already lives in.